Returns & Cancellations
Big Apple Comics has so much to offer you!
We are a company you can trust. We care. We pride ourselves in excellent customer service, amazing selection & quick shipping.We will do all we can to make you a happy satisfied customer so you keep coming back for more! That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
- Items purchased from Bigapplecomics.com can be returned for refund, within 30 days of receipt of shipment for full refund. Some products have different policies or requirements associated with them as noted.
- All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you wil receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
To prepare your return:
- Include the original invoice. Please don't forget to include your order number with any return!
- We kindly ask that you package all items carefully to ensure safe shipping. We also recommend that you choose to track the parcel, as we can't otherwise guarantee that we will receive your returned item.
- Please ship returns to:
Big Apple Comics - Returns
2049 McGraw Ave.
Bronx, NY 10462
- The product must still be in MINT FACTORY SEALED CONDITION. If a child opens a toy, plays with it and breaks it, we cannot accept it back. If opened and/or un- sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully. Again: All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.